Refund & Return Policy

At Alixs, we want you to love every piece you order. If something isn’t quite right, we’re happy to help with a return or exchange, subject to the terms below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and unwashed.
• Be in their original condition with all original tags and packaging attached.
• Not have any stains, makeup marks, odors, damage, or signs of wear.
• Include the original order details or proof of purchase.
• Create a video proof of unboxing the product and during the packing of product for return. 

For hygiene reasons, certain items such as innerwear, lingerie, swimwear, earrings, or other intimate products may not be eligible for return unless they are defective or incorrect.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Items marked as Final Sale.
• Customized or personalized products.
• Gift cards.
• Used, washed, altered, or damaged clothing.
• Items without their original tags or packaging.
• Any products specifically identified as non-returnable on the product page.

3. How to Request a Return

To initiate a return, contact us at AlixsClothings@gmail.com within the applicable return period or go to your profile and in my orders section find return option.

Please include:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.
• Photos, if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if the return is approved.

Please do not send items back without receiving return instructions from Alixs first.

4. Exchanges

We offer exchanges for eligible items, subject to availability.

If your preferred size or item is unavailable, we may offer you a refund or another suitable option.

Items must meet the same condition requirements as standard returns.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within (24 hours/1day) of delivery.

Please provide clear photos or videos showing the issue and your order number.

If the issue is confirmed, Alixs will arrange an appropriate solution, which may include a replacement, exchange, or refund.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow [7–10 business days] for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

Shipping Charges

Original shipping charges are [non-refundable/refundable only when the item is defective or incorrect], unless otherwise required by applicable law.

7. Return Shipping

For returns due to a change of mind, incorrect size selection, or personal preference, [the customer is responsible for return shipping / Alixs provides a prepaid return label].

If an item is defective, damaged, or incorrectly sent by Alixs, we will cover the applicable return shipping costs.

8. Sale & Discounted Items

Items purchased during a sale or promotional offer may be subject to different return conditions.

Unless specifically stated otherwise, discounted items are eligible for return under this policy.

Items marked Final Sale cannot be returned or exchanged.

9. Late Returns

Return requests submitted after the applicable return period may not be accepted.

We encourage you to contact us as soon as possible if you experience an issue with your order, even if you are close to or outside the stated return window.

10. Refund Delays

If you have not received your refund after the stated processing period, first check with your bank or payment provider.

If you still cannot locate the refund, contact us at [alixsclothings@gmail.com] with your order number and refund details.

11. Policy Changes

Alixs reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact:

Customer Support
Email: [alixsclothings@gmail.com]
Website: [Alixs.in]
Instagram: [@Alixs.wear]

Thank you for shopping with Alixs.