Shipping Policy

At Alixs, we’re committed to getting your orders to you safely and as quickly as possible. Please review the information below before placing your order.

1. Order Processing

All orders are processed within [2-4 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During sales, new collection launches, holidays, or other high-volume periods, processing may take slightly longer. We appreciate your patience during these times.

2. Shipping & Delivery Times

Once your order has been dispatched, estimated delivery times are:

• Standard Shipping: [7-12 business days]

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, holidays, customs, courier issues, or other circumstances outside Alixs's control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order size, and selected shipping method.

We offers free shipping on some products. In that case no shipping charges are required.

From time to time, Alixs may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information, where available.

You can use the tracking number to monitor the progress of your delivery.

Please allow 24–48 hours for tracking information to become active after your order has been dispatched.

5. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping address, please contact us at [alixsclothings@gmail.com] as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's service and conditions.

If your package is significantly delayed or appears to be lost, please contact us at [alixsclothings@gmail.com] with your order number and tracking information. We will do our best to assist you and, where appropriate, work with the carrier to investigate the shipment.

7. Damaged Packages

If your package arrives visibly damaged, please take photos or videos of the package and its contents before disposing of any packaging.

Contact us within [24 hours/1 day] of delivery at [alixsclothings@gmail.com] with:

• Your order number.
• Photos or videos of the damaged package.
• Photos of the damaged item.
• A brief description of the issue.

Our team will review the situation and help determine the appropriate resolution.

8. International Orders

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country's customs authorities.

These charges are not included in the product or shipping price unless explicitly stated at checkout.

Alixs is not responsible for delays caused by customs clearance.

9. Multiple Items in One Order

If your order contains multiple items, we may ship them together or separately depending on product availability and fulfillment requirements.

If your items are shipped separately, you may receive more than one tracking notification.

10. Delivery Issues

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your delivery address and with household members or neighbors.
2. Contact the shipping carrier using your tracking information.
3. Contact Alixs at [alixsclothings@gmail.com] if the package still cannot be located.

We will do our best to assist you, but once a package has been confirmed as delivered, the resolution may depend on the shipping carrier's investigation.

11. Pre-Orders

If your order contains a pre-order item, your order may be shipped according to the estimated pre-order dispatch date displayed on the product page.

If an order contains both in-stock and pre-order items, [all items will ship together once the pre-order is available / in-stock items will ship separately].

12. Changes to This Policy

Alixs reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions about shipping or your order, please contact:

Alixs Customer Support
Email: [alixsclothings@gmail.com]
Website: [Alixs.in]
Instagram: [@Alixs.wear]

Thank you for choosing Alixs. We appreciate your support and look forward to delivering your order.